Successful companies stand on the shoulders of great customer service. At Webroot, we aim to consistently be the best, and to do so, we rely heavily on our highly skilled, globally-based technical support team to delight our customers at every turn.

At Webroot, we utilize a follow-the-sun approach with customer service support staff in Australia, the United Kingdom, and North America. – Amy Wiley, vice president of engineering service

Because of this, we were honored to win the 2017 SC Award for Best Customer Service at this week’s RSA Conference 2017 during the SC Awards Dinner and Presentation in San Francisco. The SC Awards acknowledge the achievements of companies and information security professionals that focus on protecting businesses and customer data.

The Webroot Family

We support an active and collaborative online community where customers can get involved in discussions about our products, ask IT security concerns, and even submit feature requests. Although our product is cloud-based and customers do not typically require on-site assistance, we do accommodate our customers at no additional cost when needed. Providing exceptional customer service solutions is in Webroot’s DNA and crucial to protecting our customers against the many threats launched by today’s savvy cybercriminals.

Thank you to SC Magazine the honor, and thank you to our customers for being a part of the Webroot family.

About the Author

LeVar Battle

Senior Communications Manager

LeVar Battle has produced content for healthcare and technology for more than 10 years. He is now a corporate communications and social media manager for Webroot leading the blog editorial and social media team.